We are here for you when you need us – how to access services
If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
As you will know, we have been open throughout the pandemic, offering you telephone and online appointments. Face to face consultations are available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.
There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.
Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.
Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.
You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Please continue to use general practice when you need to, we are open and there for you.
Thank you for your support.
Booking blood tests at PAH.
Book your Blood Test appointment online on the Princess Alexandra Hospital website.
Appointments for blood tests should be made online, rather than by email or telephone. The appointments system ensures that they can maximise the number of tests we can offer to patients and continue to maintain social distancing in waiting areas.
Appointments will be held at the outpatient departments at The Princess Alexandra Hospital in Harlow, St Margaret’s Hospital in Epping, and Herts and Essex Hospital in Bishop's Stortford.
If you need help or have any questions about booking your blood test appointment call 01279 827 163
Online access to summary information from your medical records.
Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially providing a complete list of your medications past and present and a list of any allergies we have recorded for you, the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here.
See also "Appointments" and "Prescriptions" for these online services