Practice Statements & Policies

Social Media Policy

Nuffield House Surgery welcomes comments and suggestions from patients and these can be submitted in writing to the Practice Manager.  We use these as a way to review and improve our services.

 We have noticed a developing trend where a patient will use a Social Media site, such as Facebook, to comment on the Practice and members of the surgery staff.

 If you have a complaint about our service, we would encourage you to report this to the Practice Manager using our Complaints Procedure (a complaints form is available in Reception and our complaints procedure and form is available on our website) The Practice always investigates and responds to complaints.

 The Partners reserve the right to remove a patient from the surgery list and report them to the social networking site if they are found to have made libellous statements or defamatory comments about the surgery or a member of the surgery staff.  The legal definition of defamation is:

“any intentionally false communication, either written or spoken, that harms a person’s reputation; decreases the respect, regard or confidence in which a person is held; or induces hostile or disagreeable opinions or feelings against a person.”

 

Nuffield House Statement of Purpose (SOP)

Aims and objectives

1.  To provide the best possible quality service for our patients within a confidential and safe environment by working together

2.  To show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem

3.  To involve our patients in decisions regarding their treatment

4.  To promote good health and well-being to our patients through education and information to achieve a good quality of life

5.  To involve allied healthcare professionals in the care of our patients where it is in their best interests

6.  To encourage our patients to get involved in the practice through national GP Patient Survey and invite patients to comment on the care they receive

7.  To ensure that all member of the team have the right skills and appropriate up to date training to carry out their duties competently

Click here to download full Statement of Purpose

Nuffield House Safeguarding Children and Young People Statement 

Nuffield House Surgery has a statutory duty of care towards children (Section 11 Children Act 2004) and young people at risk.  We are committed to a best practice which safeguards children and young people irrespective of their background, and which recognises that a child may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture class, disability of sexual orientation. 

Having safeguards in place within any organisation not only protects and promotes the welfare of children and young people at risk, but also enhances the confidence of staff, volunteers, parents/carers and the general public. Protecting children and young people from abuse and neglect, and exploitation, preventing impairment of health and development, and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully. 

Nuffield House Surgery is committed to safeguarding children, young people at risk and has a responsibility to ensure that practice staff know what to do if they encounter child or adult abuse or have concerns that they may be at risk of harm. 

The practice is committed to working within agreed policies and procedures and in partnership with other agencies to ensure that the risk of harm to a child or young person is minimised. This work may include direct and indirect contact with children, (access to patient’s details, communication via email, text message/phone). This partnership also includes sharing information with partner agencies and services to ensure the best interests of the child are protected. While we would wish to do this with the consent of parents and/or carers wherever possible, there may be circumstances where information may need to be shared without consent.

Nuffield House Safeguarding Adults at risk Statement 

Nuffield House Surgery has a statutory duty of care towards Adults at risk (Care Act 2014)n Act 2004).  We are committed to a best practice which safeguards adults at risk irrespective of their background, and which recognises that a adult may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture class, disability of sexual orientation. 

Having safeguards in place within any organisation not only protects and promotes the welfare of children and young people at risk, but also enhances the confidence of staff, volunteers, parents/carers and the general public. Protecting children and young people from abuse and neglect, and exploitation, preventing impairment of health and development, and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully. 

Nuffield House Surgery is committed to safeguarding children, young people at risk and has a responsibility to ensure that practice staff know what to do if they encounter child or adult abuse or have concerns that they may be at risk of harm. 

The practice is committed to working within agreed policies and procedures and in partnership with other agencies to ensure that the risk of harm to a child or young person is minimised. This work may include direct and indirect contact with children, (access to patient’s details, communication via email, text message/phone). This partnership also includes sharing information with partner agencies and services to ensure the best interests of the child are protected. While we would wish to do this with the consent of parents and/or carers wherever possible, there may be circumstances where information may need to be shared without consent.

Confidentiality & Medical Records

Locked blue folderThe practice ensures compliance with the Data Protection Act 2018 which also covers Access to Medical Records and Subject Access Requests.

Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. Community Nurses and Hospital services.
  • To help you get other services e.g. Essex County Council, Social Care.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help various Health organisations and  Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Data Administrator (Medico-Legal) and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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