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New digital tool launches to help people find the right treatment

A new digital tool to help people find local health services. The Health help Now web site and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment – showing which nearby services are open. West Essex residents can access the site online at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health Help Now.


The surgery has a large volume of telephone calls between 8:00 a.m. & 10:30 a.m., and between 12 noon & 3:30 p.m. Unless your call is for an appointment on the day, a home visit or an urgent problem please call outside these times. For home visits, please call before 11:00 a.m.


MCR Logo

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please see under My Care Record in Further Information on the right or go to www.mycarerecord.org.uk.


Friends & FamilyYou can now provide feedback on our services by clicking here to complete the 'Friends and Family Test', or ask at Practice Reception for a feedback form.


Choose the right care for your needs: Remember that Princess Alexandra Hospital’s Emergency Department is for urgent and life-threatening cases only. The A&E department at Princess Alexandra Hospital is NOT the right place to go to if you’re suffering from common ailments, such as coughs, colds, fever or diarrhoea and vomiting.

In most cases when you need medical help fast, but it’s not an emergency, you can get help and advice from professionals before attending A&E. For instance, you should consider visiting your local pharmacy or GP, or calling NHS 111. For general help, health information and advice, visit NHS Choices at http://www.nhs.uk/


Top tips:
Keep a well-stocked medicine cabinet — many ailments can be dealt with at home
Speak to your local pharmacist — they can recognise and resolve many common health issues
Keep active to stay physically and mentally well
Be mindful that sometimes symptoms can last longer than you think — sore throats can last an average of eight days
Don’t forget, antibiotics don’t work on sore throats, coughs or colds


REPEAT PRESCRIPTION / APPOINTMENT BOOKING SERVICE
NB See our notice (above) about our new clinical system
If you have not yet registered for SystmOnline services to order your approved repeat prescriptions and book appointments, please download the registration form (click the following link) Online_Services_Registration_Form.pdf and return the completed form to the surgery in person, bringing your photo ID and proof of address.
OR you can complete the registration form at the surgery (forms are available at the reception desk). Remember to bring your photo ID with you!

For pharmacy bank holiday opening times, see under "Further Information"

Online access to summary information from your medical records.
Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially this will provide a complete list of your medications past and present, and a list of any allergies we have recorded for you; the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here. To register for our online services (SystmOne) see the section "Online Services" under Quick Links at the right of the Home page.


Named Accountable GP

All patients are allocated a named, accountable GP.

The named accountable GP takes responsibility for the co-ordination of all appropriate services and ensures they are delivered where required (based on the named GP's clinical judgement) but does not take on vicarious responsibility for the work of other doctors or health professionals. 

If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery. To keep the lines free for patients needing treatment, kindly do not telephone the practice to ask for this information only. 

Having a named GP does not prevent you from seeing any other doctor in the practice, nor does it mean that you will always see your named GP, who will not be available at all times. Patients are entitled to choose to see any GP or nurse in the practice but if your needs are urgent, you may need to discuss them with an alternative doctor or nurse.

GDPR & Privacy Notices

Practice Privacy Notices

General Data Protection Regulation ("GDPR")

The GDPR requires practices to process data fairly and in a transparent manner which is easily accessible and easy to understand. This means that practices must provide information to patients about how the practice processes patient data in the form of a 'practice privacy notice'.

Please click on the links below to see Nuffield House Surgery privacy notices:

Privacy Notice - Nuffield House Surgery

Privacy Notice Legal Requirements to Share Data

Privacy Notice Medical Research & National Clinical Audits

Privacy Notice National Screening Programmes

General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.

The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England. 

Our legal basis for sharing data with NHS Digital

NHS Digital has been legally directed to collect and analyse patient data from all GP practices in England to support the coronavirus response for the duration of the outbreak. NHS Digital will become the controller under the General Data Protection Regulation 2016 (GDPR) of the personal data collected and analysed jointly with the Secretary of State for Health and Social Care, who has directed NHS Digital to collect and analyse this data under the COVID-19 Public Health Directions 2020 (COVID-19 Direction).

All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

Under GDPR our legal basis for sharing this personal data with NHS Digital is Article 6(1)(c) - legal obligation. Our legal basis for sharing personal data relating to health, is Article 9(2)(g) – substantial public interest, for the purposes of NHS Digital exercising its statutory functions under the COVID-19 Direction.

The type of personal data we are sharing with NHS Digital

The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:

  • diagnoses and findings
  • medications and other prescribed items
  • investigations, tests and results
  • treatments and outcomes
  • vaccinations and immunisations

How NHS Digital will use and share your data

NHS Digital will analyse the data they collect and securely and lawfully share data with other appropriate organisations, including health and care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only. These purposes include protecting public health, planning and providing health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out of vital coronavirus research and clinical trials. The British Medical Association, the Royal College of General Practitioners and the National Data Guardian are all supportive of this initiative.

NHS Digital has various legal powers to share data for purposes relating to the coronavirus response. It is also required to share data in certain circumstances set out in the COVID-19 Direction and to share confidential patient information to support the response under a legal notice issued to it by the Secretary of State under the Health Service (Control of Patient Information) Regulations 2002 (COPI Regulations).

Legal notices under the COPI Regulations have also been issued to other health and social care organisations requiring those organisations to process and share confidential patient information to respond to the coronavirus outbreak. Any information used or shared during the outbreak under these legal notices or the COPI Regulations will be limited to the period of the outbreak unless there is another legal basis for organisations to continue to use the information. 

Data which is shared by NHS Digital will be subject to robust rules relating to privacy, security and confidentiality and only the minimum amount of data necessary to achieve the coronavirus purpose will be shared. Organisations using your data will also need to have a clear legal basis to do so and will enter into a data sharing agreement with NHS Digital. Information about the data that NHS Digital shares, including who with and for what purpose will be published in the NHS Digital data release register.

For more information about how NHS Digital will use your data please see the NHS Digital Transparency Notice for GP Data for Pandemic Planning and Research (COVID-19).

National Data Opt-Out

The application of the National Data Opt-Out to information shared by NHS Digital will be considered on a case by case basis and may or may not apply depending on the specific purposes for which the data is to be used. This is because during this period of emergency, the National Data Opt-Out will not generally apply where data is used to support the coronavirus outbreak, due to the public interest and legal requirements to share information.

Your rights over your personal data

To read more about the health and care information NHS Digital collects, its legal basis for collecting this information and what choices and rights you have in relation to the processing by NHS Digital of your personal data, see:



 
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