Nuffield House Surgery

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New digital tool launches to help people find the right treatment

A new digital tool to help people find local health services. The Health help Now web site and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment – showing which nearby services are open. West Essex residents can access the site online at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health Help Now.

The surgery has a large volume of telephone calls between 8:00 a.m. & 10:30 a.m., and between 12 noon & 3:30 p.m. Unless your call is for an appointment on the day, a home visit or an urgent problem please call outside these times. For home visits, please call before 11:00 a.m.

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please see under My Care Record in Further Information on the right or go to www.mycarerecord.org.uk.

You can now provide feedback on our services by clicking here to complete the 'Friends and Family Test', or ask at Practice Reception for a feedback form.

Choose the right care for your needs: Remember that Princess Alexandra Hospital’s Emergency Department is for urgent and life-threatening cases only. The A&E department at Princess Alexandra Hospital is NOT the right place to go to if you’re suffering from common ailments, such as coughs, colds, fever or diarrhoea and vomiting.

In most cases when you need medical help fast, but it’s not an emergency, you can get help and advice from professionals before attending A&E. For instance, you should consider visiting your local pharmacy or GP, or calling NHS 111. For general help, health information and advice, visit NHS Choices at http://www.nhs.uk/

Top tips:
► Keep a well-stocked medicine cabinet — many ailments can be dealt with at home
► Speak to your local pharmacist — they can recognise and resolve many common health issues
► Keep active to stay physically and mentally well
► Be mindful that sometimes symptoms can last longer than you think — sore throats can last an average of eight days
► Don’t forget, antibiotics don’t work on sore throats, coughs or colds

REPEAT PRESCRIPTION / APPOINTMENT BOOKING SERVICE
NB See our notice (above) about our new clinical system
If you have not yet registered for SystmOnline services to order your approved repeat prescriptions and book appointments, please download the registration form (click the following link) Online_Services_Registration_Form.pdf and return the completed form to the surgery in person, bringing your photo ID and proof of address.
OR you can complete the registration form at the surgery (forms are available at the reception desk). Remember to bring your photo ID with you!

For pharmacy bank holiday opening times, see under "Further Information"

Online access to summary information from your medical records.
Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially this will provide a complete list of your medications past and present, and a list of any allergies we have recorded for you; the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here. To register for our online services (SystmOne) see the section "Online Services" under Quick Links at the right of the Home page.

Named Accountable GP

All patients are allocated a named, accountable GP.

The named accountable GP takes responsibility for the co-ordination of all appropriate services and ensures they are delivered where required (based on the named GP's clinical judgement) but does not take on vicarious responsibility for the work of other doctors or health professionals.

If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery. To keep the lines free for patients needing treatment, kindly do not telephone the practice to ask for this information only.

Having a named GP does not prevent you from seeing any other doctor in the practice, nor does it mean that you will always see your named GP, who will not be available at all times. Patients are entitled to choose to see any GP or nurse in the practice but if your needs are urgent, you may need to discuss them with an alternative doctor or nurse.

DID YOU KNOW THAT YOU CAN NOW SEE A GP IN THE EVENING AND AT THE WEEKEND? ...

Welcome to Nuffield House Surgery

Nuffield House Surgery is a 5 partner practice who looks after just over 13,000 patients. The partners are supported by a salaried GP and regular locums as well as a Advanced Nurse Practitioners, General Practice Nurses and a Health Care Assistant. In addition, there is a full team of administrators and receptionists to provide non-clinical support to the practice. Our reception team are trained Care Navigators whose job it is to ensure you're directed to the right person for the right problem within the resources available. The whole team are dedicated to offering a caring and professional service to our patients.

SURGERY CLOSURE

There is West Essex-wide training for clinical staff on Thursday 27th February 2020. The practice will be closed from 12:30pm onwards and will re-open at 8:00am the following day.

In addition, the practice will closed again between 12.30pm and 2.30pm on Friday 28th February 2020 for mandatory staff training

West Essex CCG Shutdown Dates

Below are a list of the dates that the Surgery will be closed at 13:00 as all Clinical Staff have to undertake mandatory training that is held by West Essex CCG.

Thursday 27th February 2020
Thursday 2nd April 2020
Tuesday 19th May 2020
Tuesday 7th July 2020
Tuesday 3rd November 2020
Thursday 25th February 2021

If you are not sure what you should do when you are feeling unwell, use the FREE NHS Health Help Now website or app to see available local services, get advice or find the best treatment for your symptoms.

Alternatively you can call NHS 111 for urgent health advice 24 hours a day.

In an emergency please call 999.

You said...………..we did...………..

You told us that it was difficult to get through on the phones at peak times, so we have put additional staff in reception to help with this demand.

The National Patient Survey said that we could do better, so we are undertaking an in-house patient questionnaire to see what needs improvement. Results so far are filed under our survey reports (column to the right)

CORONAVIRUS (COVID-19) - LATEST ADVICE

If you are experiencing flu-like / respiratory symptoms and have recently travelled to China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia and Macau, or have come into contact with someone with confirmed Coronavirus the advice is to stay indoors and avoid contact with other people.

Phone the practice on 01279 213101and the Duty Doctor will contact you - PLEASE DO NOT ATTEND THE SURGERY.

You Don't Always Need to See a GP

Please remember, you DO NOT NEED TO SEE A GP for everything. If you have an ear, throat, urine or eye infections, sprain, rash upset tummy, you will be navigated to an Advanced Nurse Practitioner. ANPs are qualified prescribers who can issue prescriptions without the need to see a doctor. However, if they feel you need a medical opinion, they will ask the Duty Doctor to join their consultation and see you.

In line with local health policy and guidance, we DO NOT automatically treat all infections with antibiotics.

Please allow our trained reception staff to signpost you to the most appropriate person to deal with your problem which may not always be a GP.

The surgery is accessible to patients using a wheelchair, and there are disabled toilets on the premises.

Car parking:

Please note that car parking on the premises is available for registered disabled people only (Blue Badge must be displayed).

There is public car parking nearby.

Please tell us whether or not you would recommend us to your friends and family by clicking here to rate us (just one quick multiple-choice question).

You can also provide more detailed feedback here (but please do also complete the 'Friends and Family Test').

Registration with Nuffield House Surgery and Usual GP

All patients registering, and who are registered, with Nuffield House Surgery, are allocated a usual GP.

If you wish to know your usual GP, please ask the receptionist.

However, it does not mean the practice will always be able to offer you an appointment to see your usual GP, as GPs are not available every day the practice is open.

Having a usual GP does not prevent you from choosing to see another GP for a pre-bookable appointment, but if your need is urgent you will be offered an appointment with an available GP.

NUFFIELD HOUSE SURGERY POLICY – We do not accept patient requests for change of their usual GP, as patients are able to choose to see another GP for pre-bookable appointments.

Health help Now.

New digital tool launches to help people find the right treatment

A new digital tool to help people find local health services and advice in west Essex. The Health help Now web site and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment – showing which nearby services are open. West Essex residents can access the site online at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health Help Now.

The app is broken down into different age groups – baby, child, teenager, adult and older adult - making it easier for people to find the right treatment for them. Health help Now also offers advice on lots of health problems – such as what to do if you accidentally run out of medication. It links to local services including pharmacies, the community and voluntary sector and social care.

Find out more at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health help Now.

Latest CQC Rated Report - 29 April 2019

Please click on link below for report:

https://www.cqc.org.uk/sites/default/files/new_reports/AAAJ3973.pdf

We are confident that our website will provide clear and concise help to give our patients the information they require in an easy and convenient format. It has been designed with the patients' needs at the forefront of everything, from checking surgery times to contacting us (please do NOT use this form for medical correspondence / issues / problems; it is only for general comments about the practice or website, and suggestions as to how we can improve our service to you. Medical matters and complaints cannot be dealt with via this form). If you have a query regarding a medical matter, or wish to make a complaint, please telephone Reception on 01279 213101.

(Site updated 21/02/2020)

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.

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