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The surgery has a large volume of telephone calls between 8:00 a.m. & 10:30 a.m., and between 12 noon & 3:30 p.m. Unless your call is for a home visit or an urgent problem please call outside these times. For home visits, please call before 11:00 a.m.


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The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please see under My Care Record in Further Information on the right or go to www.mycarerecord.org.uk.


Friends & FamilyYou can now provide feedback on our services by clicking here to complete the 'Friends and Family Test', or ask at Practice Reception for a feedback form.


Choose the right care for your needs: Remember that Princess Alexandra Hospital’s Emergency Department is for urgent and life-threatening cases only. The A&E department at Princess Alexandra Hospital is NOT the right place to go to if you’re suffering from common ailments, such as coughs, colds, fever or diarrhoea and vomiting.

In most cases when you need medical help fast, but it’s not an emergency, you can get help and advice from professionals before attending A&E. For instance, you should consider visiting your local pharmacy or GP, or calling NHS 111. For general help, health information and advice, visit NHS Choices at http://www.nhs.uk/


Top tips:
Keep a well-stocked medicine cabinet — many ailments can be dealt with at home
Speak to your local pharmacist — they can recognise and resolve many common health issues
Keep active to stay physically and mentally well
Be mindful that sometimes symptoms can last longer than you think — sore throats can last an average of eight days
Don’t forget, antibiotics don’t work on sore throats, coughs or colds


REPEAT PRESCRIPTION / APPOINTMENT BOOKING SERVICE
NB See our notice (above) about our new clinical system
If you have not yet registered for SystmOnline services to order your approved repeat prescriptions and book appointments, please download the registration form (click the following link) Online_Services_Registration_Form.pdf and return the completed form to the surgery in person, bringing your photo ID and proof of address.
OR you can complete the registration form at the surgery (forms are available at the reception desk). Remember to bring your photo ID with you!

Online access to summary information from your medical records.

Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially this will provide a complete list of your medications past and present, and a list of any allergies we have recorded for you; the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here. To register for our online services (SystmOne) see the section "Online Services" under Quick Links at the right of the Home page.


Named Accountable GP

All patients are allocated a named, accountable GP.

The named accountable GP takes responsibility for the co-ordination of all appropriate services and ensures they are delivered where required (based on the named GP's clinical judgement) but does not take on vicarious responsibility for the work of other doctors or health professionals. 

If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery. To keep the lines free for patients needing treatment, kindly do not telephone the practice to ask for this information only. 

Having a named GP does not prevent you from seeing any other doctor in the practice, nor does it mean that you will always see your named GP, who will not be available at all times. Patients are entitled to choose to see any GP or nurse in the practice but if your needs are urgent, you may need to discuss them with an alternative doctor or nurse.

 Take our patient survey


COVID informationMay be an image of one or more people and text that says "Your General Practice is unable to offer you a certification of covid vaccination, vaccination passport or a letter to prove you have been vaccinated against covid-19. You can however find details of all your vaccinations on the NHS App. Proof of vaccination documents have not yet been developed and as such cannot be provided by your GP. As soon as we have further information we will share it with you. IGPM Insiu.GneralPractiManaamet"


You are now able to book your blood tests on line for Princess Alexandra Hospital.  Please go to Option 4 on the side bar - Online Services.


ROADMAP OUT OF LOCKDOWN

COVID roadmap out of lockdown for patients

Please read so that you are aware of our plans for the foreseeable future


Astra-Zenica vaccination

The MHRA (The UK regulatory agency for managing drug safety and use) states this is a precautionary measure taken by some European authorities. It has not been confirmed that the reports of blood clot was caused by AstraZeneca COVID-19 Vaccine. The European Medicines Agency (The equivalent of the MHRA in Europe) states there is currently no indication that vaccination has caused these conditions; its safety committee is reviewing this issue.

 

Blood clots can occur naturally and are not uncommon. More than 11 million doses of the COVID-19 Vaccine AstraZeneca vaccine have now been administered across the UK. Reports of blood clots received so far are not greater than the number that would have occurred naturally in the vaccinated population.

 

The safety of the public will always come first. The MHRA are keeping this issue under close review but available evidence does not confirm that the vaccine is the cause. As such, people should still go and get their COVID-19 vaccine when asked to do so.

 

The NHS COVID-19 Vaccination programme

Latest figures (14.4.2021) across West Essex are:

80+ years = 95.1% vaccinated

Health and social care workers = 86%

75 - 79 years = 95.6%

70 - 74 years = 94.1%

65 - 69 years = 91.6%

60 - 64 years = 90.1%

55 - 59 years = 87.7%

50 - 54 years = 85.1%

40 - 49 years = 33.5%

Clinically extremely vulnerable = 90.7%

Carers 76.2%

At risk 16 - 64 = 82.8% 

 

Information for patients

 All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 and other seasonal illnesses.

 We are also delivering the huge and vitally important covid-19 vaccination programme.

 So that it can focus on these really important issues, you GP will understandably be prioritising urgent cases.

 This means that when you contact your local practice, they will have an initial conversation with you to understand how urgent your health needs are.

 If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with.

 Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:

  •     your problem is urgent;
  •           you have long term condition that is getting worse
  •           you are worried about symptoms that might indicate cancer

 Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.

 Your local pharmacist can also help with minor complaints

 For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via their website.

 If you’re experiencing a mental health crisis, call this freephone number: 0800 6444 101. 

 We have a childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf

 Herts Help has a range of support and information to help people though the lockdown here https://www.hertshelp.net/hertshelp.aspx

 

Thank you very much for helping us all manage under these very difficult circumstances.


We are OPEN, and very still busy!

 

We are fully aware of the many stories in the national press about GP surgeries not being open. We also understand that we all want things to go back to how they were before the pandemic, and that  the initial support for the NHS, which was strong at the start of the pandemic, is wearing thin. Please know that we are doing the best that we can for our patients.

 

We cannot comment on what other surgeries are doing – but want to re-assure you that we are OPEN!

 

All GP appointment requests must still be first triaged over the phone, and if you cannot be safely managed over the phone or video consultation, we will arrange for a face to face appointment for you.

Workload 1..1.2021 - 31.3.2021 

F2F Consultations 4710

Video Consultations 198

Telephone Consultations 4829

Home Visits 80

PHCT MDT Patients Discussed 271

Urgent Cancer Referrals 143


Frequently asked questions about COVID


NHS - LATEST INFORMATION AND ADVICE ON CORONAVIRUS (COVID-19)

If you have any of the main symptoms of coronavirus (high temperature, a new continuous cough or a change/loss to your sense of smell or taste):

1. Please do not attend the surgery (contact the surgery by telephone if you require assistance - please note that during this time we are receiving a high number of calls but a member of the Front of House Team will answer your call as soon as possible).

2. Get a test to check if you have coronavirus as soon as possible.

3. Self-isolate and do not have visitors  – only leave your home to have a test.

Anyone you live with, and anyone in your support bubble, must also self-isolate

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Our doors are open – However you still must follow social distancing rules when coming to see us, therefore please ensure that you do the following;

• We only have limited space for patients to wait socially distanced in our waiting room. Please follow the guidance of our staff. At busy times you may be asked to wait outside, where the clinician will still call you.

• Attend your appointment alone if possible and just before your  appointment time to limit the wait you have at the practice
• Wear a face covering 
• Follow social distancing on the way to and whilst visiting the practice
• Ensure you follow any advice as displayed on posters or advised by our staff
• Use hand sanitiser on entry to the practice – automatic machine available in the entrance
• Try to use the toilet and wash your hands before leaving home – limited toilet facilities available
• Please do not attend if you or any member of your household have any symptoms of Covid-19

We also want to assure you we are doing everything we can to protect our staff during this period. More specifically: 

We have carried out a risk assessment our main actions are to ensure the safety of our staff and patients. Some of the things we have put in place are listed above for changes to patients entering the practice and the service we offer. We have also risk assessed our staff members following latest guidance and advice.

We already had a triage system (patient first) which we are able to continue using to speak to patients before they attend to ensure they do not have symptoms before being seen for treatments and continued care

We will see patients when necessary after triage and we follow guidelines with appropriate PPE

We have adopted video consultations where needed to reduce face to face contact

We follow Government and NHS advice and guidance and keep our staff updated With this - specifically adherence to social distancing, frequent hand washing, hand sanitiser readily available and sneeze screens up in reception.

We ensure that there is regular cleaning of frequently used areas and all staff have refreshed their infection control training

We have  wall mounted hand sanitising stations throughout the Practice to facilitate staff and patients with keeping hands sanitised



EXEMPTION FROM WEARING A MASK IN PUBLIC

We have seen an increasing number of requests for GPs to write a letter  to exempt patients from wearing a mask in public.  Please see below the advice from the Local Medical Committee and note that it is not your GPs responsibility to provide exemption.

Exemption from wearing masks

The Government website clearly states that the public should not be asked to provide written evidence of their exemption from wearing a face covering and has now included templates for badges and cards that the public can download. 

(Site updated 14/04/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website