LOOK WHAT THE PRACTICE WON!
It was one of only 48 awarded nationwide.
During these times of increased communication to our patients, we use SMS messaging as much as possible. Whilst we may have your mobile number, not everyone has given us permission to use texts as a method of contact. If you want us to be able to contact you by text we need to know that it's ok to do so. Check that everyone else in your household is also aware of this please.
Getting a face-to-face appointment
We would like to thank all our patients for their patience and support over what has been a challenging year for all.
The practice has remained open throughout the pandemic and seeing our patients is important to us. However, like other services we have to operate in a different way that is safe for you and our staff.
To make sure you get the appointment you need with the most appropriate health professional, we ask that you bear with us a little longer. We are experiencing a high demand for appointments which means it may take longer to get through to us on the telephone.
When we speak to you on the telephone, our receptionists need to ask you about your medical enquiry. They are trained to understand what you are calling about and who may be best placed to help you and how. Your call will be confidential. You may be offered a telephone or video consultation if appropriate. The appointment may be with a GP, nurse or another health professional who is best suited to speak to you about your specific medical enquiry. You will be offered a face-to-face appointment if appropriate.
Social distancing and hand hygiene guidelines are still in place, so we need to make sure the face-to-face appointments we offer you are done in a safe way.
Please also remember you can call NHS111 or see your pharmacist, who may be able to offer you advice and treatment for minor illnesses without an appointment. They will ask you to call us if they think you need to speak to a doctor.
Nuffield House Surgery Team
OPEN LETTER TO PATIENTS
GP surgeries are currently receiving a lot of criticism regarding access. Between 1.5.2021 - 31.5.2021 we had 696 appointments wasted because patients failed to attend to see a clinician here. If you are unable to keep your appointment, or no longer need it, please let us know as someone else will be only too happy to use it. Thank you.
You are now able to book your blood tests on line for Princess Alexandra Hospital. Please go to Option 4 on the side bar - Online Services.
MORE OF OUR COVID INFORMATION IS NOW ON A SEPARATE PAGE.
See side-bar for more details
Our doors are open – However you still must follow social distancing rules when coming to see us, therefore please ensure that you do the following;
• We only have limited space for patients to wait socially distanced in our waiting room. Please follow the guidance of our staff. At busy times you may be asked to wait outside, where the clinician will still call you.
• Attend your appointment alone if possible and just before your appointment time to limit the wait you have at the practice
• Wear a face covering
• Follow social distancing on the way to and whilst visiting the practice
• Ensure you follow any advice as displayed on posters or advised by our staff
• Use hand sanitiser on entry to the practice – automatic machine available in the entrance
• Try to use the toilet and wash your hands before leaving home – limited toilet facilities available
• Please do not attend if you or any member of your household have any symptoms of Covid-19
We also want to assure you we are doing everything we can to protect our staff during this period. More specifically:
We have carried out a risk assessment our main actions are to ensure the safety of our staff and patients. Some of the things we have put in place are listed above for changes to patients entering the practice and the service we offer. We have also risk assessed our staff members following latest guidance and advice.
We already had a triage system (patient first) which we are able to continue using to speak to patients before they attend to ensure they do not have symptoms before being seen for treatments and continued care
We will see patients when necessary after triage and we follow guidelines with appropriate PPE
We have adopted video consultations where needed to reduce face to face contact
We follow Government and NHS advice and guidance and keep our staff updated With this - specifically adherence to social distancing, frequent hand washing, hand sanitiser readily available and sneeze screens up in reception.
We ensure that there is regular cleaning of frequently used areas and all staff have refreshed their infection control training
We have wall mounted hand sanitising stations throughout the Practice to facilitate staff and patients with keeping hands sanitised
We are OPEN, and very still busy!
We are fully aware of the many stories in the national press about GP surgeries not being open. We also understand that we all want things to go back to how they were before the pandemic, and that the initial support for the NHS, which was strong at the start of the pandemic, is wearing thin. Please know that we are doing the best that we can for our patients.
We cannot comment on what other surgeries are doing – but want to re-assure you that we are OPEN!
All GP appointment requests must still be first triaged over the phone, and if you cannot be safely managed over the phone or video consultation, we will arrange for a face to face appointment for you.
Workload 1..1.2021 - 31.3.2021
F2F Consultations 4710
Video Consultations 198
Telephone Consultations 4829
Home Visits 80
PHCT MDT Patients Discussed 271
Urgent Cancer Referrals 143
(Site updated 18/06/2021)