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During these times of increased communication to our patients, we use SMS messaging as much as possible. Whilst we may have your mobile number, not everyone has given us permission to use texts as a method of contact. If you want us to be able to contact you by text we need to know that it's ok to do so. Check that everyone else in your household is also aware of this please.
From Monday 19th July 2021.
We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.
We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.
The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.
We want to make sure you can all be confident about accessing or visiting local healthcare services safely.
Thank you for your understanding and your cooperation with this – it makes a huge difference.
We are here for you when you need us – how to access services
If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
As you will know, we have been open throughout the pandemic, offering you telephone and online appointments. Face to face consultations are available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.
There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.
Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.
On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the NHS website. You can also find out how to make the most of your pharmacist.
Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.
You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Please continue to use general practice when you need to, we are open and there for you.
Thank you for your support.
GP surgeries are currently receiving a lot of criticism regarding access. Between 1.6.2021 - 31.6.2021 we had 337 appointments wasted because patients failed to attend to see a clinician here. If you are unable to keep your appointment, or no longer need it, please let us know as someone else will be only too happy to use it. Thank you.
You are now able to book your blood tests on line for Princess Alexandra Hospital. Please go to Option 4 on the side bar - Online Services.
MORE OF OUR COVID INFORMATION IS NOW ON A SEPARATE PAGE.
See side-bar for more details
Our doors are open – However you still must follow social distancing rules when coming to see us, therefore please ensure that you do the following;
• We only have limited space for patients to wait socially distanced in our waiting room. Please follow the guidance of our staff. At busy times you may be asked to wait outside, where the clinician will still call you.
• Attend your appointment alone if possible and just before your appointment time to limit the wait you have at the practice
• Wear a face covering
• Follow social distancing on the way to and whilst visiting the practice
• Ensure you follow any advice as displayed on posters or advised by our staff
• Use hand sanitiser on entry to the practice – automatic machine available in the entrance
• Try to use the toilet and wash your hands before leaving home – limited toilet facilities available
• Please do not attend if you or any member of your household have any symptoms of Covid-19
We also want to assure you we are doing everything we can to protect our staff during this period. More specifically:
We have carried out a risk assessment our main actions are to ensure the safety of our staff and patients. Some of the things we have put in place are listed above for changes to patients entering the practice and the service we offer. We have also risk assessed our staff members following latest guidance and advice.
We already had a triage system (patient first) which we are able to continue using to speak to patients before they attend to ensure they do not have symptoms before being seen for treatments and continued care
We will see patients when necessary after triage and we follow guidelines with appropriate PPE
(Site updated 16/07/2021)