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New digital tool launches to help people find the right treatment

A new digital tool to help people find local health services and advice launches today in west Essex. As part of the Evening and Weekend GP service, the Health help Now web site and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment – showing which nearby services are open. West Essex residents can access the site online at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health Help Now.


FLU VACCINATIONS: Appointments are available for free flu vaccinations for people in certain Risk Groups*

To book a flu vaccination appointment, please telephone the surgery on (01279) 213101 [option 1] after 11:00 am.

* You are eligible to receive a free flu jab if you:

  • will be 65 years of age or over on March 31 2017
  • are pregnant
  • have certain medical conditions
  • are very overweight
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • are a front-line health and social care worker (it is your employer's responsibility to arrange vaccination for you)

The surgery has a large volume of telephone calls between 8:00 a.m. & 10:30 a.m., and between 12 noon & 3:30 p.m. Unless your call is for an appointment on the day, a home visit or an urgent problem please call outside these times. For home visits, please call before 11:00 a.m.

MCR Logo

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please see under My Care Record in Further Information on the right or go to www.mycarerecord.org.uk.


DID YOU KNOW THAT YOU CAN NOW SEE A GP AT THE WEEKEND AND IN THE EVENING?

Patients are now able to access GP services seven days a week, thanks to a new service introduced by Stellar Healthcare (see "Weekend Appointments" pages for more details). This new service allows you to see a GP, healthcare assistant or nurse over the weekend or on Bank Holidays. You can now book routine GP appointments, health checks and treatments at a time that suits you. People with long-term health conditions such as asthma and diabetes can also access these appointments. You should arrange an appointment through Nuffield House reception; note that you must give permission at the time of booking to share your medical records with the doctor or nurse you are seeing.

We are encouraging people to use this service, which provides additional appointments to fit in with your busy lifestyle. Please note that this is for routine, booked appointments only and is not a ‘walk-in service'; most appointments will be arranged following a discussion with the usual clinicians at Nuffield House surgery.

To find out more about the service please go to www.weekendgpservice.net or ask one of our receptionists.


If you feel unwell at times when the surgery is closed, you can call NHS 111 for medical help and advice.

Using this service will not affect your registration at Nuffield House GP practice.  If you are not registered with a GP, you can still call 111 and they will help you access the right service for your needs.

Calls to 111 are available 24 hours a day, 365 days a year, and are free from landline and mobile phonesTrained advisors will assess your symptoms, offer medical advice and direct you to the most appropriate healthcare service.


Friends & FamilyYou can now provide feedback on our services by clicking here to complete the 'Friends and Family Test', or ask at Practice Reception for a feedback form.


Choose the right care for your needs: Remember that Princess Alexandra Hospital’s Emergency Department is for urgent and life-threatening cases only. The A&E department at Princess Alexandra Hospital is NOT the right place to go to if you’re suffering from common ailments, such as coughs, colds, fever or diarrhoea and vomiting.

In most cases when you need medical help fast, but it’s not an emergency, you can get help and advice from professionals before attending A&E. For instance, you should consider visiting your local pharmacy or GP, or calling NHS 111. For general help, health information and advice, visit NHS Choices at http://www.nhs.uk/


Top tips:
Keep a well-stocked medicine cabinet — many ailments can be dealt with at home
Speak to your local pharmacist — they can recognise and resolve many common health issues
Keep active to stay physically and mentally well
Be mindful that sometimes symptoms can last longer than you think — sore throats can last an average of eight days
Don’t forget, antibiotics don’t work on sore throats, coughs or colds


REPEAT PRESCRIPTION / APPOINTMENT BOOKING SERVICE
NB See our notice (above) about our new clinical system
If you have not yet registered for SystmOnline services to order your approved repeat prescriptions and book appointments, please download the registration form (click the following link) Online_Services_Registration_Form.pdf and return the completed form to the surgery in person, bringing your photo ID and proof of address.
OR you can complete the registration form at the surgery (forms are available at the reception desk). Remember to bring your photo ID with you!

For pharmacy bank holiday opening times, see under "Further Information"

Online access to summary information from your medical records.
Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially this will provide a complete list of your medications past and present, and a list of any allergies we have recorded for you; the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here. To register for our online services (SystmOne) see the section "Online Services" under Quick Links at the right of the Home page.


Named Accountable GP

All patients are allocated a named, accountable GP.

The named accountable GP takes responsibility for the co-ordination of all appropriate services and ensures they are delivered where required (based on the named GP's clinical judgement) but does not take on vicarious responsibility for the work of other doctors or health professionals. 

If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery. To keep the lines free for patients needing treatment, kindly do not telephone the practice to ask for this information only. 

Having a named GP does not prevent you from seeing any other doctor in the practice, nor does it mean that you will always see your named GP, who will not be available at all times. Patients are entitled to choose to see any GP or nurse in the practice but if your needs are urgent, you may need to discuss them with an alternative doctor or nurse.

Mission Statement - Values, and Vision

Mission Statement

By working together, we will provide care and treatment that you (our patient and carers) expect and that is tailored to you, in a safe and friendly environment and in keeping with best practice.

 

Values (our reason for being and doing what we do)

 

We have based our values on the 6 C’s. The 6 C’s are the value base for leading change, adding value and are a framework for nursing, midwifery and we believe all staff that are employed by Nuffield House Surgery as each and every one has a role to play.

 

Care

Care is our core business and that of Nuffield House Surgery and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them, consistently, throughout every stage of their life.

 

Compassion

Compassion is how care is given through relationships based on empathy, respect and dignity – it can also be described as ‘intelligent kindness’, and is central to how people perceive their care.

 

Courage

Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of working.

 

Communication

Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for "no decision about me without me". Communication is the key to a good workplace with benefits for those in our care and staff alike.

 

Commitment

A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients, to take action to make this a reality for all and meet the health, care and support challenges ahead.

 

Competence

Competence means all those employed by Nuffield House Health Centre must have the expertise, clinical and technical knowledge to deliver effective care and treatments based on research, best practice and evidence.

 

Vision (where we see ourselves in the future)

  •  To work in partnerships with our families and carers on promoting optimal health and preventing disease whilst continuing to provide best practice high quality care.
  • To be a learning organisation and to extend the learning to others locally between surgeries of shared learning through significant event analysis.

  • To provide all of our service users and staff with a safe and welcoming environment and one that works on a sound financial basis.

  • To adapt to the increasing number of patients who have multiple long term conditions (multi morbidity) either in the community or at home.

  • To work towards more collaboration and co-ordination across boundaries, with less fragmentation of care.

  • To seek out advances in technology to the advantage of our service users.

  • Have a strong leadership position in the care we deliver within our locality.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website